Refund policy

Last updated: 25 September 2026

Every Doorstep Edit mat is made to order and printed with the wording you choose, so please check every letter before you order. This policy sits alongside our Terms of Service and does not affect your statutory rights.

Personalised mats and changing your mind

The usual 14-day right to cancel does not apply to goods that are personalised or made to your specification, such as a mat printed with your name, house name, number, initial or other wording. If you need to cancel or change an order, email hello@thedoorstepedit.co.uk straight away with your order number. We will always try to help, but we can’t promise a change or cancellation once production has started.

Faulty, damaged or incorrect mats

If your mat arrives damaged or faulty, or the wording differs from your order, email hello@thedoorstepedit.co.uk with your order number and a short description. A photo helps us sort it out quickly. Please get in touch within 30 days of delivery where you can.

Under the Consumer Rights Act 2015 you can normally reject faulty goods within 30 days of delivery for a full refund. After that, you may be entitled to a repair or replacement, or in some cases a price reduction or refund. If we need the mat back, we will cover the reasonable cost of returning faulty, damaged or incorrect items and tell you how to send it. Please don’t send items to our production partner directly.

A mat printed exactly as the wording you supplied (for example, a spelling mistake in the order) is not a fault. We remain responsible for any mistakes we make.

Care and use

Our mats are for covered, dry entrances only. Damage caused by soaking, waterlogging or exposure to direct rain is not a manufacturing fault.

Refunds

Approved refunds are made to your original payment method without undue delay and within 14 days, with no fee.

Contact

The Doorstep Edit (Edward Harden, sole trader), 61 Albert Bridge Road, London SW11 4QA, United Kingdom
hello@thedoorstepedit.co.uk